Last updated: January 2025
At TierVault, we take your privacy seriously. This policy explains how we collect, use, and protect your information when you use our secure file sharing platform.
When you create an account, we collect your email address, chosen username, and encrypted password. We may also collect your Patreon account information if you choose to integrate with Patreon.
We store the files you upload to our platform in encrypted form. We collect metadata about your files including file names, sizes, upload dates, and access permissions you set.
We automatically collect information about how you use TierVault, including IP addresses, browser types, device information, access times, and pages viewed for security monitoring and service improvement.
Payment processing is handled by Stripe. We do not store your credit card information. Stripe may collect and process payment data according to their privacy policy.
• Service Provision: To provide, maintain, and improve TierVault's file sharing and security features
• Security Monitoring: To detect and prevent unauthorized access, data breaches, and malicious activity
• Account Management: To manage your account, process payments, and provide customer support
• Communications: To send you important service updates, security alerts, and support messages
• Analytics: To understand how our service is used and improve our platform
• Legal Compliance: To comply with applicable laws and protect our legal rights
We do not sell, trade, or share your personal information with third parties, except in the following circumstances:
We may share data with trusted third-party service providers who help us operate our platform, including cloud storage providers, payment processors (Stripe), and security monitoring services.
We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety of our users.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We implement industry-standard security measures to protect your data:
• Encryption: All files are encrypted at rest and in transit using AES-256 encryption
• Access Controls: Strict access controls and authentication mechanisms protect your account
• Monitoring: Continuous security monitoring and threat detection systems
• Infrastructure: Secure cloud infrastructure with regular security audits
• Access: You can access and update your account information at any time
• Deletion: You can delete your files and account through your dashboard settings
• Data Portability: You can export your data at any time before account deletion
• Communications: You can opt out of non-essential communications
• Cookies: You can control cookie settings through your browser
We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we will delete your personal information and files within 30 days, except where we're required to retain data for legal or regulatory purposes.
We use cookies and similar technologies to enhance your experience and analyze usage patterns:
Required for basic platform functionality, authentication, and security. These cannot be disabled.
Help us understand how users interact with TierVault to improve our service. You can opt-out of these cookies.
Remember your settings and preferences across sessions for a better user experience.
You can manage cookie preferences through your browser settings or our cookie banner that appears on first visit.
Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
TierVault is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
We may update this privacy policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of TierVault after changes take effect constitutes acceptance of the updated policy.
If you have questions about this privacy policy or our data practices, please contact us:
Email: support@tiervault.app
Website: https://tiervault.app